USA & CANADA CUSTOMER SUPPORT & DELIVERY

Need to know information about customer support and delivery for USA and Canada.

CONTACT US

We have made it easy for you to contact us—start a chat session or e-mail us directly. We aim to respond as soon as possible, always within 24 hours.

E-mail: support@muninsports.com
Phone: (707) 679-7495

DELIVERY TIMES

We ship to the US and Canada with UPS from our warehouse in New Jersey. Please check the examples of delivery times below.

USA
1-2 weekdays: Rhode Island, Vermont, Connecticut, Massachusetts, New Jersey, New York, Delaware, Maryland, Maine
2-3 weekdays: New Hampshire, Pennsylvania, Washington DC, Virginia, West Virginia, Ohio, North Carolina, Michigan, South Carolina, Tennessee, Kentucky, Indiana
3-4 weekdays: Georgia, Florida, Alabama, Illinois, Wisconsin, Arkansas, Missouri, Iowa, Minnesota, Kansas
4-5 weekdays: Mississippi, Louisiana, Oklahoma, Nebraska, North Dakota, South Dakota
5-6 weekdays: Texas, New Mexico, Colorado, Wyoming, Montana, Arizona, Utah, California, Nevada, Washington
6-7 weekdays: Idaho, Oregon
7-8 weekdays: Hawaii, Alaska

Canada
3-4 weekdays: Montreal, Toronto
5-6 weekdays: Winnipeg
6-7 weekdays: Calgary, Vancouver

TRACK & TRACE

You will receive an e-mail with the order confirmation when you have completed a purchase. Within 24 hours, you will receive an e-mail from UPS with your package’s tracking number. You will receive an e-mail if there are any changes in your order, and UPS will update you on the shipment whenever necessary.

You don’t have to be at home when your delivery arrives. You can leave a note on your front door stating that you authorize UPS to leave the package on the doorstep. Remember to write your tracking number on the note and sign it. You can download an authorization form (PDF) here. 

CANADA ORDERS

For orders to Canada, customs clearance charges may be payable. Local customs agencies charge any customs or import duties via the shipping company (UPS) once the parcel reaches Canada. The amount will be dependent on your local province.

The above-listed delivery times depend on the timely payment of any customs fees (Canada only). Unfortunately, Munin Sports do not have any control over these charges. We suggest you contact your local customs office for current charges so you will not be surprised by the charges you did not expect when initially placing the order.

RETURNS POLICY

If you want to return a product purchased online at muninsports.com, you can return or exchange it. To return it, you must have the original receipt, and the product must be returned unused and in the same condition you received it.

Learn more about our general Return & Refund Policy.